As you know, you can log on to Heritage Quest from your home computer without paying the subscription fee if you go through the Largo Library site (http://www.asklargo.com/) and use your library card number.
There has lately been a problem with that process, however...after people have entered their library card number, they have been confronted with another screen asking for another ID and password. To make matters even more perplexing, sometimes this problem occurs and sometimes it does not.
BUT, the temporary solution is easy. Simply type http://www.asklargo.com/ in the address box of your browser again, click your way to the list of databases as you did the first time you tried to log on, choose Heritage Quest from the list again, and you are in...the home screen of Heritage Quest will appear without you having even to enter you library card number a second time.
The library staff is trying to solve the problem for the long term, but in the meantime simply take the above steps.